Walter S. Carter                                                                      (770) 516-5008 or (404) 275-2441

     15walt@gmail.com         http://www.linkedin.com/in/waltcarter    2055 Township Drive Woodstock GA, 30189

                               

  

Proven Operations Professional with Over 10 Years IT Engineering Leadership Experience

  

·         10+ years Global IT Operations (wired & wireless, voice / data, security & applications) leadership experience.

·         10+ years of Project Management experience applying Project Management Body of Knowledge such as Scope Definition and Management (WBS, Project Change Control, Scope Documents)

·         10+ years implementing ITIL control frameworks (Service Design, Service Operation, Continual Service Improvement, Configuration Management) in NOC and Data Center environments.

·         Proven leader in all aspects of the development/implementation of applications, systems and network projects or cross-functional teams focused on the design process through a finished state for internal/external customers.

·         Proven ability to train, coach and manage an effective IT Infrastructure & Operations organization

·         Expert in continuously maintaining top performance while offering superior programs/services in high-pressure environments.

·         SME in establishing and reporting against team KPI’s & SLA’s.

·         Possess a unique blend of business vision and technical shrewdness and the drive to make that vision a reality.

·         Skilled presenter, communicator, and trainer with success targeting large community groups, influencing organizational performance and reputation.

  

CORE COMPETENCIES

  

Operations Leadership: Project Management, Team Building, Team Facilitation, and Training/Development

  

Research & Development: Strategic/Tactical Planning, Policy/Procedure Development, Problem Resolution, Project Planning, and Risk Management

  

Organizational:  Business Continuity Planning, Budget Planning/Preparation Expense Reductions, and Cost Control

  

Public/Business Relations: Seminars, Community Presentations, Team Facilitation, and Management

  

SELECTED ACCOMPLISHMENTS:

·         Successfully lead the design, fulfillment and installation of custom-built video walls, applications and servers designed for high profile DoD Command & Control, Network Operation Centers, Boardrooms, and Digital Signage applications.

·         Created and lead the initial VoIP (SIP) system and applications management team for a $1B telecom service provider.

·         Successfully lead the migration of $12B manufactures core Data Center network from a Cisco 6500 platform to a complete Cisco Nexus (7K, 5K & 2K) NexGen platform in less than 3 months.

·         Successfully lead the migration of $12B manufactures global networks (400+ remote sites) from a frame relay to MPLS (w/wireless backup) network in under 9 months.

·         Successfully lead build-out of $1B telecom service providers VoIP network from scratch to handling millions of minutes of calls in only 9 months time.

·         Successfully lead the restructuring and realignment of two regionally separated operations centers (data and voice) for $10B telecom provider resulting in annual cost savings of $8M.

·         Researched, evaluated, selected, implemented and administered a state-of-the-art VoIP service management tool for $1B Internet service provider.

·         Developed and lead global network commissioning and integration procedures of 4 data platforms (ATM, Frame Relay, SONET, VoIP-SIP) for a $80B telecom provider that supported over 50,000 global customer locations and over 60,000 devices.

·         Lead global network operations center infrastructure conversion for an $80B telecom provider.

·         Developed and implemented initial VoIP training program for a $1B Internet service provider’s Tier 1 & 2 support staff.

·         Created and lead the initial change management group for a $1B telecom service provider.

·         Created and lead enterprise applications management plans for a $5B telecom provider.

·         Supported day to day IT operations of several US Air Force operations centers (RAF Croughton, RAF Upper Heyford and Scott AFB) for seven years while enlisted in US Air Force.

 

 

 

 

TECHNICAL DEVELOPMENT:

Networking /Protocol: TCP/IP, DOCSIS 2.0/3.0, VOIP network architectures (packet switched, IMS, PacketCable), Cisco WAAS, IPVPN, Wi-Fi, TACACS, FDDI, SIP, RADIUS, RTP, RTCP, SNMP, H.323, SDLC, DNS, Active Directory, UNIX, LINUX, HDLC, RIP, OSPF, IS-IS, PPPoE, PPPoA, DSL, Ethernet, 802.1x, ATM, Frame Relay, BGP4, MPLS, TDM, VoIP, VoFR, VoATM, SONET, WDM, DWDM (OC-1 / OC-192), Wireless (2G, 3G, LTE) - Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA)..

Hardware: Cisco routers and switches; VMware and Hyper-V Virtualization , Cisco Nexus Core Switching Platform (7K, 5K and 2K), Cisco Unified Contact Center Enterprise (UCCE), Cisco ASAs, Cisco Unified Border Element (CUBE), Cisco Unified Communications Manager (CallManager), Unity Voice Mail, GSM Nortel DMS-200, 5ESS, Acme Packet Session Border Controllers, Broadsoft soft switches, Sonus soft switches (ASX, PSX & ADS), PIX, Avaya Definity G3 & S8700 Switch (IVR and PBX), Broadband Wi-Fi equipment, switches, multiplexers, microwave radio systems.

Network Management Systems: Wireshark, NetMon, PerfMon,Solarwinds, Zenos, HP Open View, Remedy, BrixWorx, Oracle/SQL Server, Brix Advanced VoIP Test Suites, Empirix HAMMER XMS, IBM Tivoli NetCool Suite (includes Omnibus, Probes, RAD, WebTop, Impact and Internet Service Monitors-ISM), VERITAS NerveCenter, Concord, InfoVista, CiscoWorks,  MS SharePoint, MS Office Suite including, MS SharePoint, MS Visio and MS Project.

  

PROFESSIONAL DEVELOPMENT:

CCIE-WAN written certification, ITIL V3 certified, Completed the PMI Project Management Professional (PMP) Prep course and waiting certification testing, Dale Carnegie “Leadership Training for Managers” course, IT infrastructure operations SOX Compliance experience, ITIL V3 certified, NetCool / Omnibus Administration and Configuration Course V 3.6, Cisco training courses CVOICE, GSR, MPLS, BGP, WSSC, ICNX7 - Implementing and Configuring the Cisco Nexus 7000 and Cisco Advanced MPLS training.

  

PROFESSIONAL HIGHLIGHTS:

  Director – Global Network Operations & Control, Ventyx    May 2012 – Present

 

·          Overall global responsibility for Ventyx’s computing infrastructure, including help desk, desk-side support, data centers, voice and data networks, connectivity, cloud, mobile, business intelligence, collaboration, workflow and messaging.

·          Define, measure, and optimize all IT Infrastructure & Operations department processes.

·          Approve personnel actions such as new hire requests and discharges to ensure proper staffing.

·          Direct oversight of the daily operation of Ventyx’s global voice and data infrastructures.

·          Direct oversight of global problem management for the IT Infrastructure and Operations teams.

·          Direct oversight of global IT change management, critical issue escalation and resolution.

·          Establish & maintain high levels of service transparency to internal customers, business leaders and executives.

·          Direct oversight of global IT disaster recovery planning.

·         Define, prioritize, schedule, and monitor multiple technical projects, developing and maintaining comprehensive project plans and schedules (and using same to provide senior management with accurate and complete status information)

·          Create and analyze weekly, monthly and quarterly reports on customer service options and proactively recommend improvements

·          Responsible for the Ventyx Global Monitoring Systems (these report on the status and performance of

Ventyx’s global network, ISP services and facilities).

·          Responsible for vendor relationships for services such as SaaS applications, outsourcing, software, hardware and helpdesk.

·          Responsible for global data center’s power, cooling, rack space and UPS requirements.

·          Responsible for optimal organization of Help Desk resources supporting fluid business needs and changes.

·          Manage global asset management / warranty management program.

·          Responsible for the development and implementation of all IT Key Performance Indicators and goals.

·          Responsible for utilizing appropriate resources to identify and resolve specific service-impacting events.

 

 Network Operations Director (Contract), Integrated Broadband Services    Oct 2011 – May 2012

 

·          Ensure the Network Operations Center (NOC) staff of 20 engineers effectively provides a highly reliable network (VoIP-SIP, packet switched, IMS, PacketCable) environment through proactive performance management tactics.

·          Develop metrics and reporting to help the business understand the Key Performance Indicators of the NOC, and where areas of opportunities exist.

·          Responsible for data center’s power, cooling, rack space and UPS requirements.

·          Direct oversight of IT SOX activities.

·          Maintain high levels of service transparency to internal customers, business leaders and executives.

·          Overseeing the daily activities of NOC personal, application support analysts and management staff, including performance review, career development, and staffing.

·          Direct oversight of problem management for the IT Infrastructure and Operations teams.

·          Act as an escalation point and manage problems and incidents related to operations and enterprise applications.

·          Overseeing internal and customer change management for all supported services and applications.

 

Technical Project Manager (Contract), CineMassive Displays.      Feb 2011 – Oct 2011

  

·         Lead multiple engineering teams responsible for implementing high-profile video wall software and hardware projects globally.

·         Ensure these projects are executed efficiently and deliver per expectation for a variety of industries, including security, defense, visualization, resource exploration, transportation management, financial services, healthcare, computer aided design, and digital content creation.

·         Develop, recommend and implement operational processes and methodologies to insure efficiency and proactive customer service.

·         Develop detailed operations schedules, project estimates, labor matrix plans, and status reports; track key project milestones to meet needs of customers using MS SharePoint and MS Project tools.

·         Acted as the change manager for supported services and applications.

·         Participated in the development of annual budgets and managed expenditures within the approved budget.

 

Manager, Global Network Operations, Mohawk Industries    May 2008 – Feb 2011

  

·         Lead NOC team responsible for the day to day operations of global 24/7 voice, data, application support, video and wireless operations team responsible for two call centers, three data centers and 400 + remote sites.

·         Establish & maintain high levels of service transparency to internal customers, business leaders and executives.

·         Monitored NOC related projects and recommended changes to improve operating efficiency of communication services, including Ethernet to Wireless conversations (2G & 3G), VoIP (SIP), MPLS, ATM, Frame Relay & TDM DS0, DS1 and DS3 service.

·         Planned and lead the implementation of all special network or engineering projects for the global networks (400 + remote sites) including VMware and Hyper-V Virtualization Data Center migrations.

·         Responsible for global data center’s power, cooling, rack space and UPS requirements.

·         Direct oversight of IT SOX activities.

·         Was responsible for facility (DS0/T1/DS3/T3 SONET OC48/12/3) test and acceptance.

·         Developed annual operations budgets and managed expenditures within the approved budget.

·         Developed metrics and reporting for the Key Performance Indicators of the NOC.

·         Responsible for implementation success and technical system stability by using change methodologies that assure the reliability of business and operations information management systems.

 

Principle Consultant, The KSI Group Inc.         Dec 2007 – May 2008

  

·          Provided subject matter expertise specifically for VoIP, Video and MPLS deployments.  

·         Engineering team lead responsible for operations and application project design, delivery, and transition

·         Developed, recommended and implemented operational processes and methodologies, which insured efficiency and proactive customer service.

 

Manager Network Operations - Voice Service, EarthLink Inc           May 2001 – Dec 2007

  

·         Overall responsibility for leading day to day NOC operations and performance of the 24/7 Voice over IP (VoIP) Operations Center.

·         Tracked project expenditures, communication and coordination of cross functional groups to complete major operations projects on time and within budget.

·         Conducted research and evaluation of VoIP applications and recommended purchases of network equipment.

·         Recommended VoIP solutions (network & applications) for short-, medium-, and long-range network projects.

Provide technology management systems analysis for EarthLink’s wireless networks (VoIP & Muni WiFi).

·         Conducted technical research on VoIP network upgrades and components to determine feasibility, cost, time required, and compatibility with current systems.

·         Coordinate all changes to any service and technology management project’s scope and assess impact of change on resources, time and cost.

  

 

 

Principle Network Consultant, NetEffect Corp.    Dec 1999 – May 2001

  

·         Lead, trained and developed 20 professional service members (WAN engineers, application support analysts, systems administrators and network administrators). Was primarily responsible for hiring, performance appraisals, firing and pay reviews of personnel.

·         Assigned to Cisco’s West Coast Professional Services Group (WAN). Assisted large service providers (PACBELL, US West, ICG) in assessing resolving complex applications and switching issues.

·         Was responsible for requirement definition, concept development, designing, specification writing, integration, test and report generation for Cisco’s West Coast Professional Services Group (WAN).

·         Was responsible for the project coordination of technologies, processes, and people to ensure that project tasks and issues are planned, tracked and resolved.

·         Review and manage contracts/invoices associated with all infrastructure delivery.

 

Global Network Operations Manager – Data Build, Concert Management Svcs (British Telecom)    Oct 1994 – Dec 1999

 

·          Lead the global NOC group for the frame relay, ATM and SONET networks at bandwidths ranging from T1 to OC192, utilizing Cisco ONS 15454 and Cisco ONS 15327 Multi-service Provisioning Platforms, Nortel OPTera Long Haul Optical Line System, Tadiran TDAX, Cisco  IGX, MGX’s and BPX’s WAN switches.

·          Was directly responsible for 25 Data Build group staff members globally. Responsibilities included hiring, performance appraisals, firing and pay reviews of all Data Network Build personnel globally with varying schedules in four 24 x 7 Network Operations Centers utilizing the ‘Follow the Sun” workflow model.

·          Provided tier 3 technical network build leadership to the Network Operations group

 

Education:

·         Computer Science, Community College of The Air Force